Rights and responsibilities

Every patient deserves respectful communication, meaningful participation and appropriate privacy.

Your care, your voice

Receive respectful care without discrimination.
Know the identity and role of people involved in your care.
Receive understandable information about the working diagnosis, proposed care, material risks, expected benefits and reasonable alternatives.
Ask questions, seek clarification and request a second opinion.
Participate in decisions and provide informed consent, subject to applicable law and emergency circumstances.
Expect appropriate confidentiality and access to information about privacy practices.
Raise a concern or complaint without fear of compromised care.

Helping care remain safe

Patients and families can help by sharing accurate health history, medicines and allergies; asking when instructions are unclear; following agreed safety guidance; treating staff and other patients respectfully; and attending or rescheduling appointments responsibly.

Questions or concerns

This page states general principles and must be aligned with the hospital’s formally approved policy before launch. Contact Lotus at +91 80505 98999 for the current grievance contact and official policy.